Thank you for choosing to be part of our community at Poppy & Flour, LLC, doing business as Poppy & Flour (“Poppy & Flour,” “we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at [email protected].
This privacy notice describes how we might use your information if you visit our website at poppyandflour.com, or engage with us in other related ways — including any sales, marketing, or events. The purpose of this notice is to explain in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. Please read it carefully.
1. What information do we collect?
In short: We collect personal information that you provide to us, and some information automatically when you visit our website.
We collect personal information that you voluntarily provide to us when you express an interest in our products and services, participate in activities on the website, or otherwise contact us. The personal information we collect may include names; phone numbers; email addresses; contact preferences; dietary restriction information; and other similar information.
We also automatically collect certain information when you visit, use, or navigate the website — such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our website. This information is primarily needed to maintain the security and operation of our website and for internal analytics and reporting.
2. How do we use your information?
In short: We process your information for legitimate business interests, to fulfill our contract with you, to comply with our legal obligations, and/or with your consent.
We use the personal information collected through our website to: facilitate account creation and the logon process; post testimonials (with your consent); request feedback; manage your account; send you administrative information; protect our services; respond to legal requests and prevent harm; fulfill and manage your orders, payments, returns, and exchanges; respond to your inquiries and offer support; and, in accordance with your preferences, send you marketing and promotional communications. You can opt out of our marketing emails at any time.
3. Will your information be shared with anyone?
In short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.
We may process or share your data based on the following legal bases: your consent, our legitimate interests, performance of a contract with you, compliance with legal obligations, and vital interests. We may also share your information in connection with a business transfer (such as a merger, sale, or acquisition), with vendors and third-party service providers who perform services on our behalf (for example, payment processing, data analysis, email delivery, hosting, customer service, and marketing), with our affiliates, and with our business partners. Unless described in this notice, we do not share, sell, rent, or trade any of your information with third parties for their promotional purposes.
4. Who will your information be shared with?
In short: We only share information with the following categories of third parties.
Communication & collaboration tools; data analytics services; order fulfillment service providers; payment processors; retargeting platforms; sales & marketing tools; social networks; and website hosting service providers.
5. How long do we keep your information?
In short: We keep your information only as long as necessary for the purposes outlined in this notice, unless otherwise required by law.
No purpose in this notice will require us to keep your personal information for longer than 2 years. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if that is not possible, securely store it and isolate it from any further processing until deletion is possible.
6. How do we keep your information safe?
In short: We aim to protect your personal information through organizational and technical security measures.
We have implemented appropriate technical and organizational security measures designed to protect your personal information. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that unauthorized third parties will never be able to defeat our security. Transmission of personal information to and from our website is at your own risk.
7. Do we collect information from minors?
In short: We do not knowingly collect data from or market to children under 18 years of age.
By using the website, you represent that you are at least 18, or that you are the parent or guardian of a minor and consent to the minor's use of the website. If we learn that we have collected personal information from a user under 18, we will deactivate the account and take reasonable measures to promptly delete such data. If you become aware of any data we may have collected from a child under 18, please contact us at [email protected].
8. What are your privacy rights?
In short: You may review, change, or terminate your account at any time.
If you are a resident in the EEA or UK and believe we are unlawfully processing your personal information, you have the right to complain to your local data protection supervisory authority. To opt out of marketing communications, you can unsubscribe at any time using the link in our emails or by contacting us.
9. Controls for do-not-track features
In short: We do not currently respond to Do-Not-Track browser signals.
Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature. No uniform technology standard for recognizing and implementing DNT signals has been finalized, so we do not currently respond to DNT browser signals. If a standard is adopted in the future, we will inform you in a revised version of this notice.
10. Do California residents have specific privacy rights?
In short: Yes — California residents are granted specific rights regarding access to their personal information.
California Civil Code Section 1798.83 (the “Shine The Light” law) permits California residents to request, once a year and free of charge, information about the categories of personal information we disclosed to third parties for direct marketing purposes. To make such a request, please contact us using the information below.
11. Do we make updates to this notice?
In short: Yes — we will update this notice as necessary to stay compliant with relevant laws.
The updated version will be indicated by an updated “Last updated” date and will be effective as soon as it is accessible. We encourage you to review this privacy notice frequently to stay informed of how we are protecting your information.
12. How can you contact us about this notice?
If you have questions or comments about this notice, you may email us at [email protected] or by post to:
Poppy & Flour, LLC Kensington, MD 20895 United States
13. How can you review, update, or delete the data we collect from you?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please contact us at [email protected].